Philip B, July 2024
"Jamie was amazing"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Jamie you were amazing and I'm really grateful for everything you did for me throughout the sales process. I've long come off holiday so I've not driven the car that much but I look forward to putting some more miles on it.
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Aftersales from Essex Prestige in response to Jamie was amazing
Hi Phillip, Thanks for the great review, It is wonderful to hear and great you had such a positive experience. Enjoy your car when you get the chance to drive it more, and here’s to many exciting journeys ahead!
FF, July 2024
"Super helpful dealership 👍"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I had a little issue at the start as my air con wasn't working but I was impressed with how the team handled the situation and got it resolved without kicking up a fuss. My Mercedes has been trouble free since, so I don't have any complaints.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Super helpful dealership 👍
Good afternon, Thank you for your wonderful review, It’s great to hear that the team handled the air con issue so efficiently and without any hassle! We are happy to hear that your Mercedes has been running smoothly ever since. Enjoy the ride and here’s to many more trouble-free miles ahead!
Daniel P, July 2024
"Nick was amazing!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The Range Rover Sport has been brilliant! We've already towed our caravan with it, and I'm very happy with its performance. Nick, the salesman, was perfect. I thought he was really lovely and couldn't have been more helpful. There was no pressure, and he was quick to resolve any issues. We probably put more pressure on him since we turned up without an appointment, but we knew what we wanted, and he was happy to look after us. 10 out of 10 for the excellent service!
+0 Found this review helpful
Aftersales from Essex Prestige in response to Nick was amazing!
Hi Daniel, That’s fantastic to hear! Thank you for sharing your experience, It sounds like the Range Rover Sport is performing wonderfully, especially with towing your caravan. Nick will the thrilled to hear you're enjoying the Range Rover and I will make sure I cascade your lovely comments to him. Enjoy many more adventures with your Range Rover Sport!
Lee K, July 2024
"Returning customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
A month on with my Range Rover Evoque and everything is running well. I've taken it out a couple of times and it drives beautifully. The dealership took my Mercedes as part of the deal, which I got a very good price for. Dylan was fantastic he answered all my questions with great communication and even helped with switching the private plate. I highly recommend this dealership for their excellent service and support throughout the buying process.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Returning customer
Hi Lee, Thank you for the review and for sharing your experience with us here at Essex Prestige. It sounds like your Range Rover Evoque is living up to your expectations and driving beautifully. Dylan will be thrilled to hear you're enjoying the car, we will make sure we let him know your lovely comments. Thanks for sharing your positive experience and recommendation. Enjoy many more fantastic drives with your Evoque!
Rhiana N, July 2024
"Dawn was amazing! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Dawn was amazing! and I'm very happy with my BMW 5 Series.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Dawn was amazing!
Hi Rhiana, That’s fantastic to hear! thanks for sharing. It’s great to know you’re enjoying your BMW 5 Series. Wishing you many happy miles ahead!
Christopher M, July 2024
"Honda CR-V"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
As buying cars go, everything was pretty straightforward. I found the Honda CR-V on eBay and when I saw my bid had won, I was quick to go and collect it. I arrived, and the car was ready for me to drive off once I signed the paperwork. I never give top marks but I can't fault the process.
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Aftersales from Essex Prestige in response to Honda CR-V
Hi Christopher, Thank you so much for your feedback! We're delighted to hear that you found the process straightforward and efficient with us here at Essex Prestige. It's great to know that your Honda CR-V was ready for you promptly and that everything went smoothly with the paperwork. We appreciate your honest review and look forward to serving you again in the future! Safe travels in your new car!
Samantha R, July 2024
"Very transparent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Originally I had enquired about an Audi but I ended up driving away in a Mercedes and I love it ❤️ The dealership isn't the closest to where I live in Leeds, but the team was very detailed about the car before I made the trip up. It's been refreshing to know there are dealerships out there that are honest.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Very transparent
Hi Samantha, Thank you so much for sharing your experience! We're thrilled to hear that you love your new Mercedes from us here at Essex Prestige. It's wonderful to know that our team's detailed information made your trip worthwhile. We strive to provide honesty and transparency, so your kind words mean a lot to us. Enjoy your new car, and we hope to see you again in the future! Safe travels!
Business, July 2024
"No news is good news "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm not sure how the Range Rover is getting on as I purchased it for a customer but the team at Essex Prestige has been spot on. They were quick to answer all my questions and arrange delivery straight to the customer. I've not heard anything bad from my customer, so no news is good news!
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Aftersales from Essex Prestige in response to No news is good news
Hello, Thank you for your wonderful review! We're glad to hear that our team at Essex Prestige could assist you promptly and effectively. It's great that your customer hasn't reported any issues—no news is indeed good news! We appreciate your trust in us and look forward to working with you again in the future.
Jamie P, July 2024
"Worth the trip"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Despite living an hour and a half away, it was worth the trip. The Tesla I purchased has been brilliant. I picked it up on Sunday and didn't have much time to inspect it thoroughly, but I'm already very pleased with its condition. I can't take anything away from the team because, as soon as I picked up the phone a member of the team were quick to help.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Worth the trip
Hi Jamie, Thank you so much for your kind words! We're thrilled to hear that your Tesla has been brilliant. It's great to know that our team here at Essex Prestige was quick to assist you and that you're pleased with your purchase. We appreciate you taking the time to share your experience and look forward to serving you again in the future. Enjoy your Tesla!
George L, July 2024
"Happy customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very happy with how everything went while I was purchasing my new Audi and it's been a fantastic car.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Happy customer
Hi George, Thank you so much for your positive feedback for us here at Essex Prestige! We're delighted to hear that you're happy with your new Audi and that everything went smoothly during your purchase. It's wonderful to know that your car has been fantastic. Enjoy every moment with your new Audi, and we look forward to assisting you again in the future!
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