Souhaeil M, June 2024
"Polite staff "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm very happy all around with my Jaguar F-Pace. The customer care at Essex Prestige in Harlow was really good. Victor, Nick, and the rest of the staff at this company were ever so friendly and were more than willing to help me with anything I needed.
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Aftersales from Essex Prestige in response to Polite staff
Hi Souhaeil, Thank you so much for your wonderful feedback! We're thrilled to hear that you're very happy with your Jaguar F-Pace and that you had a great experience with our team at Essex Prestige in Harlow. Victor, Nick, and the rest of our staff work hard to provide friendly and helpful customer care, so we're delighted that it made a positive impression on you. If you ever need further assistance or have any questions, feel free to reach out. We're here to help and wish you many enjoyable miles in your Jaguar F-Pace!
Robert C, June 2024
"The best purchase ever "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
When I was in the market for a new car, I knew exactly what I wanted and the mileage I was willing to accept. After a thorough search, I found a perfect match at Essex Prestige. Reading their positive online reviews gave me confidence in choosing them for this important purchase. Nick and the team were fantastic. Their professionalism and customer service were top-notch. I am absolutely thrilled with my BMW—it is, without a doubt, the best car I have ever purchased. The vehicle exceeds all my expectations in terms of performance, comfort, and style. I highly recommend Essex Prestige to anyone looking for an excellent service.
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Aftersales from Essex Prestige in response to The best purchase ever
Hi Robert, Thank you so much for your glowing review! We're thrilled to hear that you found your perfect match with us at Essex Prestige and that Nick and the team provided top-notch professionalism and customer service. It's fantastic to know that your BMW has exceeded all your expectations in performance, comfort, and style—we're delighted that it's the best car you've ever purchased! Your recommendation means a lot to us, and we're here to assist anyone else looking for excellent service. If you ever need anything in the future or have friends and family looking for a great car-buying experience, please don't hesitate to reach out. Enjoy your BMW to the fullest!
Valentin T, June 2024
"⭐⭐⭐⭐⭐"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very good experience 5/5
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Aftersales from Essex Prestige in response to ⭐⭐⭐⭐⭐
Hello Valentin, Thank you for your 5/5 review! We're delighted to hear that you had such a good experience with us. If you ever need anything, don't hesitate to reach out. We're always here to help!
Mohammed H, June 2024
"Phenomenal"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Phenomenal customer service from this dealer. I will definitely be recommending them to all my family and friends, and there is no doubt I will be a returning customer at some point in the future.
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Aftersales from Essex Prestige in response to Phenomenal
Hi Mohammed, Thank you so much for your fantastic review! We're thrilled to hear that you had such a great experience with our customer service. Your recommendation means the world to us, and we can't wait to welcome you back in the future. If you or your family and friends ever need anything, we're always here to help!
Daniel S, June 2024
"Keep up the good work "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I can honestly say that this is such a fantastic dealership. I cannot fault either my Mercedes or the staff; they were all helpful, professional, and everything you want when buying a new car. I really cannot praise them enough. Keep up the good work!
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Aftersales from Essex Prestige in response to Keep up the good work
Hi Daniel, Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with both your Mercedes and our team. Our staff takes great pride in being helpful and professional, and your kind words mean a lot to us. We'll continue to strive for excellence and provide the best service possible. Enjoy your new car, and if you ever need anything, we're here for you!
Kenneth L, June 2024
"Ever so pleased "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
To be honest, I cannot fault the lads at Essex Prestige in Harlow. They are a great bunch that did their utmost to find the perfect car for me. The no-hard sales environment was something I was really grateful for because I hate anyone trying to put pressure on me. I'm ever so pleased with my Ford Ranger. It's a beast of a vehicle.
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Aftersales from Essex Prestige in response to Ever so pleased
Hi Kenneth, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us at Essex Prestige in Harlow. Our team strives to create a no-pressure, customer-friendly environment, and we're glad it made a difference for you. We're delighted that you're enjoying your Ford Ranger—it's indeed a fantastic vehicle! If you ever need anything in the future, don't hesitate to reach out. Happy driving!
Anonymous, June 2024
"All is good "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very happy with my VW Golf thank you 👍
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Aftersales from Essex Prestige in response to All is good
Thank you for your feedback! We're delighted to hear that you're very happy with your VW Golf. Enjoy the ride, and feel free to reach out if you need anything in the future.
Zaneta B, June 2024
"Exceeding expectations "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We purchased our car from Essex Prestige about a month ago, and we couldn't be happier with our decision. From the excellent service to the high standards maintained throughout the entire process, our experience was top-notch. The car we received was not only in great condition but also impeccably clean, showcasing the attention to detail and care taken by the team. We are thoroughly enjoying our new car, and we would definitely recommend Essex Prestige to anyone looking for their next vehicle. Thank you for exceeding our expectations!
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Aftersales from Essex Prestige in response to Exceeding expectations
Hello Zaneta, Thank you so much for your glowing review! We're thrilled to hear that you had a great experience with us here at Essex Prestige and that your car met all your expectations. Our team takes great pride in providing excellent service and maintaining high standards, so it's wonderful to know you appreciated those efforts. Enjoy your new car, and thank you for recommending us. We're here for you anytime you need us in the future!
Christopher H, June 2024
"Could not have asked for more "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Despite not living locally, Essex Prestige went above and beyond to arrange the delivery of my Ford Ranger. The car arrived within the promised timeframe, and I was able to see video footage of it via WhatsApp beforehand. The constant updates from the team made the entire transaction stress-free. When my Ford Ranger arrived, it exceeded my expectations—it looked even better in person than in the video! The car had been fully valeted and looked stunning when it arrived on my doorstep. I couldn't be happier with the service I received and I highly recommend Essex Prestige.
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Aftersales from Essex Prestige in response to Could not have asked for more
Hi Christopher, Thank you so much for sharing your experience! We're delighted to hear that we could make the delivery of your Ford Ranger smooth and stress-free, even from a distance. It's fantastic to know that the car exceeded your expectations, Your satisfaction is our top priority, and we're thrilled to have met your needs. Thank you for recommending Essex Prestige. Enjoy your new Ford Ranger, and feel free to reach out if you need anything in the future!
John M, June 2024
"Wonderful buying adventure"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I am absolutely thrilled with my recent experience at Essex Prestige in Harlow. After browsing online, I found a Tesla that caught my eye and decided to pursue it further. I had a fantastic conversation with Dylan, who was incredibly knowledgeable and friendly. We quickly arranged for me to see the car in person. When I arrived at the dealership, Dylan was ready and waiting. No delays, no hassle—just an excellent service from the get-go. He handed me the keys and encouraged me to go for a thorough test drive. It was clear that Dylan and the team truly care about their customers. From start to finish, the process was delightful. I highly recommend giving Essex Prestige in Harlow a look. Thanks, Dylan, for making this such a wonderful adventure!
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Aftersales from Essex Prestige in response to Wonderful buying adventure
Hello John, Thank you so much for your fantastic review! We're thrilled to hear that your experience with us here at Essex Prestige in Harlow was so positive. It's wonderful to know that Dylan's knowledge and friendliness made the process smooth and enjoyable for you. We pride ourselves on excellent customer service, and your kind words affirm that. Enjoy your new Tesla, and thank you for recommending us. We're here for you anytime you need us in the future. Thanks again, and happy driving!
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