Bought 3rd car from fg cars. Amazing service and excellent customer service and car.

Recently purchased a Jeep from FG cars Loughborough for my wife. We travelled from Lincoln to get the right vehicle, which was one owner and low mileage. From the onset, the sales team were happy to stand back and let us inspect the vehicle, take it for a test drive, with no sales pressure being applied. We purchased the car and drove home. On the way we discovered that there was a fault which put the engine management light on when travelling above 80mph, which they would not have known about. We rang them and returned with the car, their diagnosis was spot on as to why and offered to put the matter right at their costs. We Knew what was wrong from speaking with Jeep. We returned for fitting of said part, but it was wrong.The sales team went out of their way to sort it out rather than let us down and have to return. They took the faulty unit for a refurbishment, from a specialist, and all is now good.(Great Customer Aftercare). On my personnel experience I can highly recommend FG cars and would purchase from them again.

FG Cars Loughborough is the worst garage ever, car was brought, few months later the car wouldnt move although it was serviced by them just before i brought it. BEWARE!! STAY AWAY!!

Great after sales service, my local garage couldn’t fit me in to sort a minor issue for a few days, but the team at FG dealt with me the same day, thoroughly recommend them.

I bought my car in October 2017, I had a great service at that point I was happy. in December I noticed my tyres were wearing away, and becoming very dangerous. I thought this was due to the bad weather until I checked and they were almost bold. I went back to FG motors with my husband, I was trying to explain that this should not happen so soon after especially if the tyres as I was told were new within such a short time period. the person I was talking to was very adamant it was because of my driving and it was due to my commuting to work and back, I have been driving for over 20 years and never experienced this problem. he chose not to discuss anything with me even though I have made the purchase and chose to only speak to my husband. we ended up paying £90 for 2 new tyres. he advised us wheel balancing had also been done. since then I do no longer commute to work, millage has gone down. since January, however the same thing has happened to my tyres again. so clearly when I took the car back, the problem had not been fixed, on speaking to them again today the same person has again advised me it basically is due to my driving. I will be paying £120 again to get the tyres changed and appears I will need to do this every 3 months. very disappointed when I have spent over £5000 for this car.

I saw a car I was interested in for sale by FG Cars in Auto Trade. From the moment I arrived at FG Cars in Loughborough I was immediately impressed by the wide range of quality vehicles on display and the pleasant staff who were professional and courteous. At no point did I feel pressured and I was able to comfortably peruse the cars that appealed to me. On the basis of that I decided to leave a small deposit and then purchase the car after a test drive and inspection in person. The car was nicely prepared and the dealers allowed me time on my own to look over the car. They put 12 months MOT on the car even though it had 6 months left. After agreeing to buy the car the handover was straight forward and professional. The whole process felt un-rushed and without any pressure, even they offered me a nice coffee, with a staff such friendly and helpfull. Based on my own personal experience of buying a car at Fg cars I would recommend them without hesitation to my friends & family.

Extremely good selection of cars and have an amazing showroom! Was left to my own devices to browse around the forecourt and it was no trouble for us to test drive one of the cars we liked. Cant thank F G Cars enough for supplying us a good quality car and excellent customer service. Hats off to you and we will 100% see you in the future

I HAD THE CAR THREE DAYS AND IT SUFFERED A CATASTROPHIC FAILURE. STAY AWAY FROM FG CARS!

Gutted !!! I bought this car on finance from FG Cars Loughborough as it was a lot to us at £6500. I travelled 250 miles for it. We had spoke on the phone and i looked at pictures so I knew what I was expecting. advertised With low miles, 2 Keys, Service History. The car itself was lovely but it stops there. When I arrived i was given 2 mins to look around it. It was parked 6 inches away from other cars so i forgot to check the Glove Box and could not open the passenger doors. The test drive was ok but short as it had no Petrol at all. When signing the paperwork the Sales Manager who dealt with me kept dealing with other problems. One message was that some one was bringing their car back !!! I asked about the 2nd key as advertised and the Sales Manager spoke to a member of staff who appeared from a back room 2 mins later with a key. When I tried this key back Home it did not fit my car. So i now had no 2nd key, no Vauxhall Wallet, no service book & no Radio code which was all supposed to be in the Glove Box I was told when signing the paperwork. When i got Home and checked the Glove Box it was empty. Just a locking wheel nut key. On the phone i was offered £145 towards a new key but I only received £120 a week later after the complaints team at the finance company got involved. The Radio code was needed after the battery died 2 weeks later. I replaced the Battery but FG cars refused to cover the Radio code cost of £30. The Finance company actually paid it for me as they recognised it was unacceptable to supply a car without it. The Vauxhall Wallet arrived in the post after complaints got involved in that also. Any customer service stopped when i drove away. FG cars have got a bad review for £55 !!! The 2 weeks of fighting for what I got was a complete waste of time for all involved. All I asked for was what should have been supplied. As a learning experience to myself service history can be and was only one invoice with the word Service on it. No service book was given over. I expected the same treatment with a complaint or problem as I had when i spent £6500 with them. A happy customer left bitter. for £55 !