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I recently traded in my Ford KA for a Mercedes, and I couldn’t be happier with the experience. The customer service at the dealership was fantastic, and the staff were friendly and helpful throughout the process. The transition from my old car to the new Mercedes was seamless. The dealership handled the paperwork efficiently, and I felt confident in their expertise. I only rated these 4 out of 5 because no one is ever perfect, but they did come close.
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Aftersales from Forward Group in response to Fantastic customer service
Hello Danielle, We’re absolutely delighted to hear that your transition from a Ford KA to a Mercedes was a smooth and happy journey! Our team strives to provide exceptional service, and it’s heartwarming to know that we’ve come close to perfection in your eyes. Your confidence in our expertise and the seamless handling of paperwork are high praises we truly cherish. Thank you for your kind words and for being a valued member of our dealership family. Here’s to many joyful miles in your new Mercedes! 🚗
I’ve been a repeat customer at Forward Group, having purchased several vehicles from them in the past. This time, I want to highlight my experience with the Ford Transit, and I must say, I’m genuinely pleased. It is always a pleasure to deal with Alex. His expertise in the motor industry is outstanding, and he really does know his stuff. I'm very happy with the van I purchased, and it is certainly doing the job I require it to do.
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Aftersales from Forward Group in response to Alex knows his stuff
Hello Ben, Hearing about your repeated satisfaction with us here at Forward Group is music to our ears! Your kind words about Alex’s expertise and the functionality of your van are deeply appreciated. It’s customers like you who make our commitment to excellence so worthwhile. Thank you for your continued trust and for taking the time to share your experiences. We’re here for you, mile after mile.
The communication throughout the process was excellent and I couldn't fault it, I always knew where I stood but just as importantly, I was always able to get in touch with the team. I am absolutely in love with my Range Rover
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Aftersales from Forward Group in response to Great communication!
Thank you for your wonderful review Emily! We are overjoyed to hear that the communication throughout the process was excellent and that you couldn’t fault it. We appreciate your comments of our team’s availability and responsiveness. We always try to keep in touch with our customers and to answer any questions or concerns they may have. We are ecstatic that you are in love with your Range Rover, which is a gorgeous and powerful car. We are glad that it meets your needs and expectations. We hope you have a fantastic time driving it. It was a pleasure doing business with you and we hope to see you again soon. Thank you for choosing Forward Group and for giving us a wonderful review. We value your trust and satisfaction. Have a splendid day! 😊
Since getting the car, I have been using it every day and it has been a joy to drive. The car is in excellent condition and has been running flawlessly. I am very satisfied with my purchase and grateful for the easy process that the dealership provided. Based on my positive experience, I would not hesitate to return to this dealership for future car purchases. The level of service and professionalism by Alex and the entire team is commendable. I highly recommend this dealership to anyone in search of a new vehicle.
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Aftersales from Forward Group in response to ⭐⭐⭐⭐⭐
Hi Megan, Thank you for your fantastic review! We are delighted to hear that you have been using your car every day and that it has been a joy to drive. We really appreciate your recognition of the excellent condition and flawless performance of your car. We always aim to deliver high-quality vehicles to our customers. We appreciate your praise for the level of service and professionalism by Alex and the entire team. We are grateful for your comments and gratitude for the easy process that he provided. We strive to make your car buying experience as smooth and hassle-free as possible.They are fantastic members of our team and we are proud of their work Absolutely thrilled to hear that you would not hesitate to return to us for future car purchases. We value your loyalty and trust in Forward Group. We look forward to seeing you again soon. Have a wonderful day! 😊
Absolutely over the moon with my Audi Q8, the car has been great since I drove it away from the showroom. Alex was more than helpful with the sale of the car, and it went that well that my partner has enquired to see if there is a car for him.
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Aftersales from Forward Group in response to We will be back!!
Thank you for your brilliant review Pippa! We are over the moon to hear that you are absolutely over the moon with your Audi Q8, We appreciate your compliments on Alex, we are pleased he was helpful with the sale of the car. He is a fantastic member of our team and we are proud of his work. We are thrilled to hear that your partner has enquired to see if there is a car for him. We would love to help him find his ideal car and to welcome him to the Forward Group family. It was a pleasure doing business with you and we hope you enjoy your Audi Q8 for a long time. Thank you for choosing Forward Group and for giving us a brilliant review. Have a fabulous day! 😊
I recently purchased an Audi Q8 from this dealership and I must say, I am extremely pleased with my experience. The transaction with Alex was straightforward and hassle-free. He was knowledgeable, professional, and made the entire process seamless. As for the car itself, I couldn't be happier. The Audi Q8 is running well, and I have had no issues so far. The performance and features of the car are top-notch.
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Aftersales from Forward Group in response to Exceptional cars
Thank you for your awesome review! We are overjoyed to hear that you are extremely pleased with your experience with us. We appreciate your compliments on Alex, who was knowledgeable, professional, and made the entire process seamless. He is a great asset to our team and we are glad he provided you with excellent service. We are also ecstatic that you couldn’t be happier with your Audi Q8, which is running well and has no issues. The Audi Q8 is a superb and sophisticated car, with outstanding performance and features. We are glad that it suits your needs and preferences. We hope you enjoy driving it for a long time. It was a pleasure doing business with you and we hope to see you again soon. Thank you for choosing Forward Group and for giving us an awesome review. We value your trust and satisfaction. Have a wonderful day! 😊
I'm really glad to have visited this dealership because Alex was amazing! From start to finish he could not have done enough for me, he really made the whole process very easy. I've had my Mercedes for a while now and I love it.
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Aftersales from Forward Group in response to Great customer service!
Thank you for your wonderful review! We are delighted to hear that you are really glad to have visited Forward Group and that Alex was amazing. We appreciate your recognition of Alex’s efforts, who went the extra mile to make sure that you had a smooth and easy process. He is a gem in our team and we are proud of his work. We are ecstatic that you love your Mercedes, which is a stunning and elegant car. We are glad that it meets your needs and expectations. We hope you have a fantastic time driving it. It was a pleasure doing business with you and we hope to see you again soon. Thank you for choosing Forward Group and for giving us a wonderful review. Have a splendid day! 😊
I recently had the pleasure of purchasing a Range Rover Evoque from Alex at Forward Group dealership, and I have to say, it has been an absolutely fantastic experience. From start to finish, Alex and the entire team exceeded my expectations and provided exceptional customer service. First and foremost, I couldn't be happier with the Range Rover Evoque. The vehicle has lived up to its reputation as a luxury SUV, offering a perfect blend of style, comfort, and performance. It has truly met all of my needs and desires. From the sleek exterior design to the comfortable and well-equipped interior, every detail has been meticulously taken care of. Working with Alex throughout the buying process has been an absolute pleasure. They were professional, knowledgeable, and attentive to my preferences and requirements. Alex provided accurate and detailed information about the Range Rover Evoque, ensuring that I had a clear understanding of its features and capabilities. They also walked me through the entire purchasing process, making it seamless and easy. When I arrived at the dealership, I was pleasantly surprised to find the Range Rover Evoque clean, tidy, and well-presented, just as Alex had promised. It was obvious that they took great care in preparing the vehicle for me, which further solidified my confidence in their dedication to customer satisfaction. The customer service at Forward Group is truly out of this world. Alex consistently met and exceeded my expectations, making this buying experience a memorable one. Their professionalism, honesty, and attention to detail were second to none. I felt valued as a customer and truly appreciated the personalized service they provided. Based on my outstanding experience, I am already considering getting another car from Alex at Forward Group in the future. I have full confidence that they will continue to deliver exceptional service and offer high-quality vehicles. If I were to rate this dealership and Alex's expertise, it would undoubtedly be a perfect 5 out of 5.
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Aftersales from Forward Group in response to A perfect 5 out of 5!
Hi Chloe, Thank you for your glowing review of Forward Group and Alex. We’re overjoyed to hear that you had a fantastic experience with us and that you’re delighted with your Range Rover Evoque. It’s a stunning vehicle that combines luxury, comfort, and performance in a unique way. We’re glad that you’re enjoying every aspect of it and that it suits your needs and desires. Alex and the team are thrilled to receive your compliments and gratitude. They’re passionate about providing professional, knowledgeable, and attentive service to our customers and ensuring that they have a smooth and easy buying process. They’re also proud of the quality and presentation of our vehicles and they’re happy that you noticed their efforts. We’re grateful for your loyalty and your referrals. We can’t wait to see you again when you’re ready for your next car. You’re a valued customer and we appreciate your business. Your 5-star rating means a lot to us. 😊
The Transit van I purchased is in great condition - tip-top shape. The salesman at Forward Group was absolutely amazing - incredibly helpful, kind, and provided great advice. His knowledge about the van was impressive, making the entire buying experience smooth and enjoyable. I highly recommend Forward Group, and I would definitely buy from them again myself.
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Aftersales from Forward Group in response to Highly recommend this dealership
Hello Dan, Thank you for your wonderful review and your high recommendation. We are very happy to hear that you are pleased with your Transit van and that you found it in great condition. We are also proud of our salesman who assisted you with his expertise and kindness. He is one of our best assets and he always goes the extra mile for our customers. We appreciate your business and we hope to see you again soon. Thank you for choosing Forward Group! 😊.
BMW X5 purchase; it's a nice car and a pleasure to drive. While I expected a bit more from the electric side, it's quick, responsive, and very comfortable. Having owned a GLE before, I find the X5 even quicker and more stylish. It feels more powerful and soon shifts when you put your foot down. Alex, has been outstanding. He answered all my questions and took care of everything. I've dealt with Alex on a few occasions now, he is my go-to guy, and I'll never go anywhere else. Top-notch service and a top man!
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Aftersales from Forward Group in response to Alex is a top man!
Good afternoon Mark, We are thrilled to hear that you are satisfied with your BMW X5 and that you find it superior to your previous GLE. We are glad that you appreciate the speed, responsiveness, and comfort of our hybrid model. We also want to thank you for your loyalty and your praise for Alex. He is indeed a valuable member of our team and he always strives to provide the best service to our customers. We look forward to seeing you again and we hope you enjoy your BMW X5 for many years to come. Thank you for choosing us! 😊.
Here at Forward Group, based in Wilmslow, Cheshire you can be assured that the service we provide is of the very highest standard. We use all of our expertise to ensure that every customer drives away in a quality car at a great price. Our approach is no pressured, informative & professional, we are always happy to help and answer any questions you may have about any of our services. We specialise in performance and prestige cars and offer a number of finance options including lease deals, personal contract and contract hire, for both personal and business clients. We often deal with high-profile clientele and can promise discretion and professionalism at all times.
Our services cover the whole of the UK, and we are able to arrange full transportation services and extra’s including car wrapping, alloy wheels and more at competitive prices.
We have partnerships with many large automotive finance specialists, which allow us to make sure that you, the customer, is always looked after and have the best possible deals available. Our Finance expets are able tailor all finance packages to suit your individual requirements and it couldn't be easier,
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2017
Forward Group
Unit 3 Winnington Business Park
Winnington Avenue
Northwich
Cheshire East
CW8 4DL
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