I have tried to buy a car from here phoned for a valuation no reply emailed them lots of times with no reply very poor service from then don’t no how Thay sell cars when Thay can’t be bothered to reply

I placed a deposit on a vehicle with a promised delivery date a week later. No communication, tried to get the money paid before car was ready and then eventually admitted the car wouldn't be ready. Stated they would return the deposit and haven't responded to e-mails or texts. Be very careful before you consider buying a car from here.

AFTER PART EXING MY CITREON C4 PICASSO FOR A RENAULT KADJAR 17 PLATE AND PAYING 10.000 POUNDS PLUS MY PART EX PRICE FOR MY CITREON I ONLY HAD THE CAR A FEW DAYS AND IT WENT BACK TO THE GARAGE 3 TIMES IN SPACE OF 2 WEEKS FIRST WAS FOR SEAT BELT THAT WAS HANGING TO THE FLOOR AND THE SEND WAS FOR DOOR LOCK THAT WAS CONNECTING BY A PIECE OF STICKY VELCRO CLEARLY THEY WERE HAVE TO TAKING UR MONEY BUT NOT GETTING THE CAR IN TOP SPEC IT ALSO CLEARLY STATES ON THERE WEBSITE WHEN THERE SELLING CARS THEY HAVE A 128 POINT CHECK DONE CLEARLY MINE HAD NONE OF THAT DONE COS IT WOULD OF FAILED AN M.O.T STRAIGHT AWAY ALSO THE SALES PEOPLE HAVENT GOT A CLUE WHAT THERE DOING REGARDING ISSUES WITH CARS AS WHEN MY DOOR LOCK WOULDNT WORK HE SAID COME DOWN AND WILL PUT NEW BATTERY IN KEY FOB THAT WASNT THE CASE IT WAS DUE TO NEEDING NEW RUBBER TO CONNECT TO THE DOOR AND THAT SAID WILL ONLY TAKE A MINUTE TO PUT ON CAR WHEN I GOT THERE THA LAD WHO VALETS THE CARS TO MY CAR TO A GARAGE AND WAS GONE NEARLY AN HOUR I FIND IT VERY DISGUSTING WITH THIS BRANCH ID NEVER TOUCH THEM AGAIN REGARDING BUYING A CAR THEY EVEN DONT KNOCK ANY MONEY OF WHEN UR PAYING CASH EITHER THEY WANT FULL PRICE AND WONT EVEN HAGGLE

Caled in to view cars, met Ari who has been supporting me through the purchaseof my Fiat. This great young man is an ambassador for this company. Even calling me the day after collecting my new car to see if all was OK and happy with my purchase. I can't praise this company enough the whole of the staff treat customers with dignity and respect. Especially the call centre girls. And we mustn't forget Nicky who was another treasure,in the help she gave. I have no hesitation in recomending this company. Thanks again to you all, and a great big thank you again to Ari.

Do yourself a favour and avoid this place for a new car, Sold me a dodgy car and were utterly useless when it came to fixing the issues. Expected me to drop off their courtesy car and get myself a 6 year old home from Oldham at 5pm in the evening when we live 40 minutes away by car! Only want to help if you are giving them money, Complaint in with the FCA that will be going further. Absolute jokers with no sense of urgency or customer care! I have a full review on google with pictures of what they have put me through since February.

Really happy with service.

Avoid like the plague. I wasted hours of my time contacting this branch to register an interest in one of their vehicles, reviewing the specs and a personalised video that was sent. I asked if it was advised to reserve the vehicle so not to lose it to another sale and was encouraged to pay the £149.99 to do this (which I did on a Friday at 16:28). After test driving a similar vehicle on the Saturday evening I called on Sunday morning to confirm my wish to purchase and was told the salesperson dealing would be back on Monday. Monday morning arrives and I chase again to be told it has been sold. I asked how that can be as I'd reserved it and told had them I wish to purchase it on Sunday. Was told they would speak to the Director Jonathan Herman. Received a call back in the early afternoon sales person was sorry but essentially "tough", no comms from the Director or even an apology. For a company claiming to be "honest" why were they not honest with the other customer to explain it was reserved and they would get back to them if it was confirmed I did not want to purchase (even though I had already confirmed this on the Sunday). Not honest, quick sale rather than following their policies, customer service be damned. No integrity. All shirt and no trousers. Conclusion: HPL don't care about the customer, only a quick buck. Reservation not worth the paper it isn't written on.

Picked up our Citroën C4 Picasso today from HPL Motors in Oldham. The sales lady, Leah Robinson, was extremely efficient. Leah's communication skills were 5 star. This was probably one of the best experiences in purchasing a car. Leah is a credit to HPL Motors.

Avoid selling a car to these. Awful experience. They bought my car off me I paid £2200 to them for them to pay off my settlement agreement and it took them over 6 weeks to pay. I have now incurred charges for the late payment and they are refusing to take responsibility. I have chased them up several times and dealt with some rude staff. All nice when you go in but obviously sit on your money for weeks before paying! I will be escalating this until it is resolved!!