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57 reviews from our car dealer reviews community
Leave a review for Racecourse Garage
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57 reviews from our car dealer reviews community

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"They have my money and now don’t care "
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car four months ago. After putting the deposit down on the Monday and waiting until the Saturday the pick up the car. I arrived at the garage and they were still trying to get hold of the owner to find out where the log book, spare key and service history was. After waiting around the dealership for around an hour I was promised that they would send the stuff as soon as they could get it from the owner (it was the owners, daughters car previously according to sales man). Some dealership not having everything ready to sell with the car. Four months later, un-answered emails and countless calls to the garage and I still have nothing. Every time I ring there is different excuses in a bid to get me off the phone ASAP. “It’s in the post”, “call back in a week”, “I’ll speak to the owner later on”, “DVLA asking for more information”. I have called DVLA before these excuses who say there’s no document of them requesting new log book. They’re full of lies and the after customer care is appalling. This was my first experience buying a car from a dealership and it has been horrendous. It’s a shame as the cars nice but I’m failing to enjoy it as it reminds me that I still haven’t got anything that was promised with the sale. A 7 year old car with no service history and the fear or loosing my only key or locking it in the car. Rather than make up lies I’d prefer them tell me that they don’t have the spare key or service history and tell me to pay the £25 to get the new log book myself, not that I should have to! I’ve waited 4 months before writing this review in hopes of getting my things but have lost hope. All it would have taken is for someone to take ownership of the problem and you would have had a happy customer. STAY AWAY FROM THIS DEALERSHIP! Note to dealership: I’ll be happy to take a call from you to rectify this issue. It’s gone on long enough and if you cared for your customers, now would be a great time to call and explain what is happening exactly.

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"AVOID TOTALLY UNTRUSTWORTHY "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

PURCHASED A DISCOVERY 11 MTHS AGO FOR £18.000 HAVING TRAVELLED OVER 7 HRS BY TRAIN TO COLLECT ONLY TO WAIT ANOTHER 30 MINS FOR COLLECTION FROM THE STATION, I HAD BEEN PUT OFF COLLECTING FOR OVER A WEEK DESPITE THE CAR HAVING BEEN PAID FOR IN FULL, A QUICK WALK ROUND THE DISCO DISCOVERED ALL 4 MUDFLAPS HANGING OFF AND BROKEN, ORIGINAL MATS TAKEN OUT, BOOKPACK AND CIG LIGHTER MISSING,NO KEY FOR TOW BAR, WAS TOLD TO HAVE MUD FLAPS FITTED AND SUPPLY INVOICE FOR PAYMENT, AFTER NUMEROUS PHONE CALLS AND EMAILS WITH PROMISES OF PAYMENT STILL NOTHING. I NOW HAVE NO OPTION BUT TO ISSUE THEM WITH A SUMMONS IN THE SMALL CLAIMS COURT I SERIOUSLY RECOMMEND THEY TAKE A CRASH COURSE IN HONESTY AND AFTER SALES SERVICE

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+10 Found this review helpful

christopher scroggs in response to AVOID TOTALLY UNTRUSTWORTHY

happy to help you with your claim if needed? local solicitor; i similar claim already, strength in numbers perhaps?

"Don't bother with these time wasters."
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Agreed to view a car that was in stock, drove down 1.5 hours to view it only to arrive to be told the car had been sold late the night before. The salesperson claimed that they had left a message on my telephone, but I had no missed calls nor any voicemails. They only had my mobile telephone number to contact me on, so no message could have been left elsewhere. Despite arriving, disappointed that the car was no longer for sale and realising I had a wasted three hour roundtrip, the salesperson then had the nerve to start trawling their stock for other cars to flog me, whilst answering the phone mid-conversation, none of which were petrol as I had clearly specified. The only positive to be taken is that judging by the other reviews that have been left, we may well have dodged a bullet!!

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+9 Found this review helpful
"Great group of guys. Highly recommended"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The guys at Race Course Garage are professional and really went out if their ways to make sure my buying experience was as good as possible.. It's nice to finally find a no pressure and honest dealer.

"not A good experience "
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had to ring daily for a week to get a date to collect car. Arrived on arranges day to be lold car wasn’t ready ! Had to wait 3 hours in freezing cold reception. No offer of any kind of compensation !!!!!

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+6 Found this review helpful
"Avoid!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please please please avoid Racecourse Garage if you are mistakenly thinking of buying a car from them! I have had to go to court to successfully get back a deposit I paid to them for an Audi A3. It has taken me 6 months to recover my money! In June 2019, they advertised a car for sale on Autotrader and I spoke to the salesman Clive who told me that car was 'spot on' and sent me pictures. He promised me that car would be serviced and valeted when I came to view and asked me to pay him £200 deposit over the phone as I live in London. The deposit was paid on the promise by Clive, that if the car was not as described then my £200 deposit would be returned to me. I test drove the car after travelling to Chepstow from London a week later by train. The car turned out to be a mess with dirty dust covered paintwork and interior. During the short test drive I discovered the brakes were spongy and the engine tired. Clive then asked his mechanic to fix the problems whilst I waited in their dirty dusty cat hair covered office. It was no better after the second test drive and i had no choice but to refuse to buy the car and asked for my deposit back. Clive refused to return the deposit and I was forced to catch a train back to London having wasted my time and money. Clive gleefully told me at the time that I had no chance of getting my deposit back, as Richard the owner of the garage is a lawyer and he would challenge any attempt to recover my deposit through legal means. Well, I have successfully recovered my money and travel and court costs and would advise anyone else to firstly avoid these people like the plague, but if they have ripped you off then take them to court.

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"Avoid this dealer!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid Racecourse Garage.

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+5 Found this review helpful
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"Avoid !!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible experience with Racecourse Garage. Went to view the car after paying the deposit. The car has been described to me in a lengthy message conversation (no details on the advert itself hence enquired directly). The car turned out not to be how it was described in the message conversation. Raised this as an issue with staff. Sales person claimed the issue not relevant as no details were placed in the Autotrader advert. To top it off the sales manager muttered 't***t' as he was walking past! This rouge trader then refused to refund the deposit. That's the experience these people have to offer to customers! Would have given 0 stars if it was possible. Issue resolved by raising a Section 75 claim under Consumer Credit Act as deposit paid via a credit card. Hopefully Visa gets the money off this trader through their channels. Beware and avoid like a plague! Couldn't recommend this place less.

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+11 Found this review helpful
"A Very friendly team "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Phoned the Racecourse Garage beforehand to check the car was available James said he would check and ring back within 10 minutes. He did as promised and we agreed a time later that day to view the car as we were due to visit another dealer and compare cars. The other dealer was less than welcoming although the car was good value. We decided due to our earlier phone call to visit racecourse and immediately the team were very welcoming, what a difference. It's the people that very often tip the scales and that is exactly what happened when we visited Racecourse. The background of the car was provided and we were immediately offered a test drive. It made our decision very easy. I would recommend to visit before you buy anywhere else.

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+0 Found this review helpful
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After buying a Land Rover Discovery 4 from Racecourse Garage , I had a few problems occur , I’ve never experienced a better after care service from any car dealership I’ve brought cars from in the past . Nothing was to much trouble for them and they kept there word when they said , any problems we will sort them out for you . And they Did , would highly recommend theses guys when your buying a car for the complete peace of mind and excellent professional service

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+1 Found this review helpful
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Dealership Information

Racecourse Garage is an Independent dealership that is based in Chepstow. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
57 reviews2.4 out of 5 stars — Rated Poor
Excellent
17
Very Good
1
Average
5
Poor
8
Terrible
26

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  • Contact Information

    Address

    Racecourse Garage
    St. Lawrence Road
    Chepstow
    Monmouthshire
    NP16 6BE

    Get in touch

    01291 622800
    http://www.racecoursegarage.co.uk/

    Opening times

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    Dealership Statistics

    29%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Racecourse Garage

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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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