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No issue with the customer service or with my Hyundai I30, I love it. Josh was nice to deal with while getting the car.
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Sharon from Stafford Audi in response to No issues
Good afternoon, Kyle. We appreciate your review. It is wonderful to hear that you are enjoying your Hyundai I30 and that Josh provided excellent service during your customer journey. Thank you for sharing your feedback, as it will help others in the future. Sharon - Swansway Motor Group
Martin was brilliant to deal with, he was very knowledgeable and went above and beyond. I couldn’t make it until after work, but he made sure everything was ready to go when I arrived. The whole process was streamlined. I'm getting on great with my Audi A6. I’d wanted one for a while, and this fits the bill perfectly. Easy 5*
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Sharon from Stafford Audi in response to Above and beyond
Good Afternoon Daniel, Thank you very much for your exceptional review. We will share your kind remarks with Martin and the team at Stafford Audi. It is wonderful to learn that you have finally found the Audi A6 you have been seeking for some time. We greatly appreciate your business and look forward to welcoming you back in the future. Sharon - Swansway Motor Group
Sharon from Stafford Audi in response to ⭐⭐⭐⭐
Good afternoon Christopher, Thank you for your 4 star review . we trust you are enjoying your new vehicle . Sharon - Swansway Motor Group
Luke was the gentleman who sold me my Audi A3 and he was really good, excellent in fact. The only issue I'm having with my car is that I struggle to connect my wife's Apple CarPlay, but otherwise, it's been all good.
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Sharon from Stafford Audi in response to Luke was excellent
Good Afternoon Mr. K, Thank you for your five-star review. We are delighted to learn that Luke provided excellent service during your purchase of the A3. Should you need assistance with Apple CarPlay, please do not hesitate to reach out; our team will be more than happy to support you. We greatly appreciate your business. Sharon - Swansway Motor Group
4 stars because there is always room for improvement, but the service was perfect. I've had a couple of Audi's now, and the sale went as expected. Georgina gave me all of the information I needed, and the Q3 has been all good since driving away.
Reviewer has confirmed their email address
Sharon from Stafford Audi in response to Always room for improvement
Good Afternoon Barry, We sincerely appreciate your 4 Star Review. It is wonderful to know that Georgina provided you with excellent service, and we hope you are enjoying your Audi Q3. Thank you once again for choosing us, and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group.
To be honest, I wouldn't change anything about my visit. Luke made the whole process seamless, and I couldn't pick a single fault. This isn't my Audi as I've had multiple before this one, but up to now, it's been excellent.
Reviewer has confirmed their email address
Sharon from Stafford Audi in response to Seamless experience
Good Afternoon Richard, Thank you for your 5-star review for Luke at Stafford Audi. We appreciate the time you have taken to let future customers know of the excellent service you have received. We look forward to welcoming you again in the future. Sharon - Swansway Motor Group
Very good experience, and I'm really pleased with the car. It was my first time visiting Stafford Audi, and the service was excellent right from the initial phone contact to driving away. The team was upfront and honest, providing confident and clear information without any pressure. A very professional experience, and I've got no complaints.
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Sharon from Stafford Audi in response to Very professional experience
Good Afternoon Andrew, Thank you for your outstanding 5-star review. We will certainly share your wonderful feedback with the team. Additionally, we would like to express our gratitude for your business, and we eagerly anticipate the opportunity to welcome you back in the future. Sharon - Swansway Motor Group.
All of the important stuff was done over the phone or via email like the negotiations and the collecting of information about the car, so when it came to collecting it everyone knew what was going on, which was helpful with me living so far away. It was Martin I was dealing with over the phone but he was away when it came to collecting the Audi. Non the less, the handover still went smoothly.
Reviewer has confirmed their email address
Sharon from Stafford Audi in response to Smooth handover
Good afternoon Martin, Thank you for your 5 star review. We are delighted to hear that you are pleased with the way the processes was dealt with and that the team at Stafford worked well so the handover went smoothly. We will of course pass on these fantastic comments to the dealership who will of course be as delighted as us to receive them. Thank you for your custom, and we look forward to welcoming you back in the future. Sharon - Swanway Motor Group.
My only reason for not giving 5 stars is because I had an issue where I needed to get the MMI replaced, but this isn't a reflection of Stafford Audi. Luke has been amazing all the way through my experience, he even went out of his way to get the car from Brighton for us, which was really helpful. I thought he was very knowledgeable, and when I had the MMI issue he was brilliant at assisting me.
Reviewer has confirmed their email address
Sharon from Stafford Audi in response to Brilliant company
Good afternoon Dawn, Thank you so much for your 4 star review. You comments have been passed to our Sales Manager who will in turn cascade to the rest of the team at Stafford Audi it is great even when you have had an issue the dealership have acted quickly and professionally. We are very grateful for your time spent in providing this review and we look forward to welcoming you back to our dealership in the future. Sharon - Swansway Motor Group
I had an Audi A6 for a long time, and although I decided to go for the smaller A4 this time, I couldn’t be happier. It’s newer, feels a lot better, and I’m really enjoying the drive. Everything has been great on my end, no issues at all!
Reviewer has confirmed their email address
Sharon from Stafford Audi in response to Enjoying it
Good Morning Oliver, Thank you kindly for your 5 star review. Your comments are gratefully received and we will of course inform the Team of this fantastic review. It is great to read you are enjoying your new A4. Sharon - Swansway Motor Group
Stafford Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!
Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership
| Excellent | 91 | |
| Very Good | 9 | |
| Average | 0 | |
| Poor | 1 | |
| Terrible | 1 |
Stafford Audi
14 Hurricane Close
Stafford
Staffordshire
ST16 1GZ
01785 899418
https://www.swanswaygarages.com/audi/contact-us/stafford/
| Mon | 08.30 - 19.00 |
| Tue | 08.30 - 19.00 |
| Wed | 08.30 - 19.00 |
| Thu | 08.30 - 19.00 |
| Fri | 08.30 - 19.00 |
| Sat | 09.00 - 17.00 |
| Sun | 11.00 - 17.00 |
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